Certified IT Manager Training (CITM)

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Certified IT Manager Training (HK333)

Course Description

This 3-day course is for existing and aspiring IT
Managers. It delivers the fundamental knowledge
and hands-on skills required to be a successful IT
manager and will touch on all the important
aspects of the job. The course leads to the CITM®
examination, accredited and administered by The
ICOR Group.

Duration: 3 days

Certification Examination

Exam is 1 hour, closed-book, multiple-choice, 40
questions

Prerequisites

There are no specific prerequisites for the CITM®
course

Participants who have at least two years of actual
working experience in an IT infrastructure and/or
operations department, with knowledge of systems,
network and/or application management, are best
suited

course outline

Data center facilities

• The complexity of the data center
• Standards and guidelines
• Site considerations
• Power and EMF
• Cooling
• Fire suppression and safety

IT architecture

• IT architecture equipment lifecycle
• Steering committee
• Storage
• Virtualization
• Data de-duplication

Application management

• Planning, business analysis/requirements
• Quality assurance
• Cost estimation methods
• Risk handling
• Management responsibilities

Vendor management

• Evaluation team
• Cost benefit analysis
• Vendor pre-selection criteria
• Request for proposal
• Reference check
• Vendor negotiation
• Vendor re-competing

Financial management

• Corporate budgeting process
• Capital vs. operational expenditure
• Budget components and estimations
• IT cost drivers
• Budget methods
• Apportioning; allocation of direct and indirect
cost

Human resource management

• Organizational planning
• Staff sourcing
• Interview process
• Ramping up
• Managing staff

Audit and compliance

• Regulations and standards
• Auditor selection
• Auditor confidentiality
• Type of audits
• The audit process
• Computer Assisted Audit Tools (CAAT)
• ANSI/TIA-942, SS507 / ISO-24762
• Development methods
• Stages of application development
• Testing of software
• Software release
• Support and maintenance
• Retirement

IT service management

• ITIL service delivery and service support
• ITIL V3 and the service lifecycle
• Transition to ITIL V3
• Continual service improvement
• ISO/IEC 20000

Project management

• Standards
• Project constraints
• Project management phases
• Scheduling
• Project plans, documentation and reporting
• Project manager’s responsibilities
• Key factors in project management

Business continuity and BC/DR management

• BC/DR standards
• Plan initiation
• Business impact analysis
• Recovery strategies
• Site selection
• Media storage
• Plan testing
• Maintenance

Security management

• Standards
• CIA triad (confidentiality, integrity and
availability)
• Security controls and types

Risk management

• Standards
• Automated tool selection
• Asset identification
• Threat analysis
• Quantitative and qualitative assessments

IT Governance management

• Corporate governance
• IT governance
• COBIT, ISO/IEC 27001, CMMI, Six Sigma