ITIL® Foundation for IT Service Management (HF422)

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ITIL® Foundation for IT Service Management (HF422)

Course Description

This 3-day course introduces the fundamentals of IT Service
Management (ITSM) based on the IT Infrastructure Library
(ITIL®). It describes the key concepts, processes, functions
and roles of the ITIL service lifecycle. The course is made up
of lectures and practical assignments, which provide an
interactive learning experience. This results in good
awareness and comprehension of the main aspects of ITIL.
The course prepares attendees for the ITIL® Foundation
Certificate examination.

Course Duration : 3 days

Prerequisites

Experience and knowledge of IT computing environments are useful
but not essential.

Course outline

Service Management as a Practice
Service Operation
Continual Service Improvement
Service Transition
Service Design
Service Strategy
ITIL Qualification Scheme

Course Description

This 3-day course introduces the fundamentals of IT Service
Management (ITSM) based on the IT Infrastructure Library
(ITIL®). It describes the key concepts, processes, functions
and roles of the ITIL service lifecycle. The course is made up
of lectures and practical assignments, which provide an
interactive learning experience. This results in good
awareness and comprehension of the main aspects of ITIL.
The course prepares attendees for the ITIL® Foundation
Certificate examination.

Course Duration : 3 days

Prerequisites

Experience and knowledge of IT computing environments are useful
but not essential.

course outline

Service Management as a Practice
Service Operation
Continual Service Improvement
Service Transition
Service Design
Service Strategy
ITIL Qualification Scheme

 

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